Position: Development Officer
Employer: Canadian Feed the Children
Location: Remote due to Covid - North York
Deadline: September 17, 2021
Employment Type: Employment
Position Level: Mid Level
Closing Date: September 17, 2021
Title: Development Officer – Monthly Giving Administration
Location: Ontario (with occasional travel to Toronto Head Office)
Type: Permanent Full Time
Canadian Feed The Children’s vision is a world in which children thrive, free of poverty. For nearly 35
years, CFTC has been working with local partners in Uganda, Ethiopia, Ghana, Bolivia, and with
Indigenous communities in Canada, to deliver programs that have positive, meaningful, and sustained
impact on the health, education and well-being of children and the self-sufficiency of their families and
communities. If you share our passion for bettering children’s lives, and you thrive in a collaborative,
values-based culture please consider applying for this role.
Our head office is in North York however, we continue to work from home/remotely during these
unprecedented times. We hope to be back in our office space at some point in the future however we
are choosing to be ultra-safe out of respect for the health and well-being of our employees.
About this Opportunity
Reporting to the Senior Manager, Annual Giving & Data Analytics, and serving as an integral member of
a dynamic philanthropy & donor servicing team, the Development Officer – Monthly Giving
Administration has an organized, process oriented mindset and a passion for engaging supporters.
This position is responsible to oversee, execute, organize, measure, and coordinate CFTC’s donor
administration functions, with a focus on monthly giving. Critical to this role, is the management of four
main areas of focus: managing the monthly portfolio, coordinating child sponsorship administration
activities, providing excellent donor care and helping to support single gift administration.
To succeed in this role you must have excellent organizational and time management skills,
attention to detail and advanced knowledge of database management and Microsoft Office.
Experience with industry-specific software (Raiser’s Edge or similar CRM) is required.
Execution and automation of new monthly donor set up and ongoing existing monthly
Execution of the monthly donor strategy for Child Sponsor and Everyday Heroes, including
donor journey development and donor experience.
Help support and monitor the budget in collaboration with the Senior Manager, Annual Giving
& Data Analytics.
Set up new monthly donors and child sponsors, acquired over the phone, by mail, online, and
via tele-fundraising and other acquisition campaigns into Raiser’s Edge NXT (RE NXT),
including ongoing tracking of donor status with reports and actions.
Twice a month, execute and automate an arrears and payment reminder process; including
optimizing multi-channel contact via mail, email, voiceblast and phone.
Help build automated donor action tracks and journeys, including reporting and tracking in RE
NXT, to analyze the success of donor touchpoints to increase retention.
Every month, analyze monthly acquisition and retention performance.
Create, update and distribute donor stewardship content, including welcome packages,
community updates, letters, brochures, and videos.
Work with external vendors as required for the monthly donor portfolio program activity.
2) Coordination of annual child sponsorship activities across four countries: Bolivia,
Ethiopia, Ghana, and Uganda.
Manage all child sponsorship administration activities across the four child sponsorship
program countries and CFTC Toronto office, including training of international staff and
Create and deliver annual child sponsorship updates, which includes working with
Communications and Programs team to produce accurate child sponsorship community
profiles one time per year.
Work with external vendors to maintain and upgrade the Child Sponsorship Information
Database (CSID) and integrate sponsored child records monthly between the CSID and RE
NXT, using advanced import and export techniques.
Once a year, create critical paths for all child sponsorship activity. This requires ongoing
coordination with Country Offices throughout the year.
Coordinate three verification reports in February, July and November, and complete all
resulting child replacements.
Create regular monthly reports to monitor child sponsorship activities.
3) Providing outstanding donor care through donor inquiries and requests.
Provide overflow support for donor inquiries via phone, mail and email in a professional and
efficient manner. Donor support may include duplicate donor receipting, change of payment
or contact information, and receiving donations.
Ensure and maintain accuracy of constituent records in databases including RE NXT and
Support data clean up as required through advanced level Excel use with high attention to
Create and maintain operational manuals for Supporter Services in partnership with other
4) Ad hoc Single gift processing administration.
Single gift mail donation processing as required.
Support for Best Gift Ever, In Honour/In Memory printed card fulfillment.
Qualifications & Competencies
Demonstrated experience with Raiser’s Edge/NXT database view and web view preferred, or
experience with similar CRM system.
Advanced skills in Export, Query, recurring gift management, Lists, Report Builder and Workflow
Familiar with Omatic Software, with experience working with the Importomatic PlugIn.
Advanced skills with Microsoft Excel and Word, with experience creating reports, using pivot
tables, functions, and mail merge.
Extraordinary attention to detail with strong skills in data and reporting.
Ideally minimum of five years of experience managing monthly giving, administration of
constituent records and customer service.
Exceptional interpersonal and communication skills with a strong focus on phone and written
Ability to work effectively as part of a team and also independently.
Excellent organizational, planning and analytical skills.
Desire to make a sustainable difference while having fun in the process
Interested? Please submit your resume and cover letter by September 17, 2021 to:
Please indicate the name of the position in the subject line.
We thank all applicants for their interest however only those under consideration will be contacted.
Canadian Feed the Children (CFTC) is committed to inclusive, accessible and barrier-free employment
practices and to creating a workplace that reflects and supports the diversity of our community. We
encourage and welcome applications from qualified applicants including members of racialized groups,
Indigenous Peoples, women, persons with disabilities, and persons of any sexual orientation or gender
identity. Please let us know if you require an accommodation and we will work with you to ensure a
barrier-free hiring process. For further information about Accessibility or Accommodation process at
CFTC, please contact our People and Culture Department.